Refund & Cancellation Policy

The free trial costs nothing and needs no card. If you do not want to continue, simply do not pay; your account is not charged.

If you pay for a plan for the first time and Nexsora is not right for you, ask us within 7 days of that first payment and we will refund that payment in full. This applies once per business.

• Monthly plans: you can stop at any time and keep access until the end of the period you paid for. We do not refund part-months.
• Yearly plans: you can stop at any time and keep access until the end of the year. After the first 7 days we do not refund the unused months, unless we cannot provide the service (see below).
• Upgrades: if you move to a higher plan during a period, we credit the unused value of your current plan towards the new one.

• You were charged twice, or more than the price shown, by mistake.
• A serious fault on our side stopped you using the service for a long period and we could not fix it in a reasonable time. We will refund, or extend your subscription, for the affected period.
• The law requires a refund.

We cannot refund fees for messages already sent (SMS/WhatsApp), or for work done on request, such as custom data import, once it has been completed.

Email or WhatsApp us from the address or number on your account, with your business name and payment reference. We will confirm within 2 working days.

• SHENZEE Tech (operated by Ashen Nimsara), the provider of Nexsora
• Email: animsara3@gmail.com
• WhatsApp / phone: +94 77 077 5501

Approved refunds go back the way you paid: to the same card or account through our payment gateway, or by bank transfer for bank payments. Card refunds usually take 5–14 working days to appear, depending on your bank. Any bank or gateway fee that cannot be recovered may be deducted, and we will tell you before we refund.

You can export your data before you stop. We keep your data for 30 days after you close your account so you can ask for an export; see our Privacy Policy.